Patient experience is all about the details. The experience is defined by many small things that ultimately creates the patient impression of a dental office.
One detail often overlooked is where do patients put their personal items such as hats, keys, coats, and most importantly Starbucks cup.
When a patient enters the operatory they often want to set their personal items on a clinical surface. Especially if the operatory has side cabinets on both sides. Not only do clinical side cabinets pose an infection prevention risk with patients putting their items down on those surfaces but they also create a claustrophobic environment without privacy.
Notice the operatory designed below by Kappler. It has a single entrance for patient privacy and personalized spa like experience. Have your ever been to a Dr. or spa that has open bays like many dental offices? I don't think so...
Kappler design knows how to navigate the workflow and how to create an environment that scrutinizes the small details. See their work at www.kapplerdesign.com
Kappler design can greatly improve the patient experience with details that define it. Notice the coat hooks, key shelf and mirror (left). This makes the patient feel at home and becomes a defining design element. Best of all the patient can check out their new dental work and check out their fave before facing the public in the integrated mirror.